ReturoNow available to everyone
Every return is a customer about to leave with your money. Returo offers them a gift card with a bonus, or an exchange, before the refund. Many say yes, and the revenue stays in your store.
Works with the tools you already use
Prologue
Returo is the Shopify app that keeps refund money in your store. Returns become gift cards with a bonus +$6 or exchanges ML, customers help themselves without a login, and the labels Done take care of themselves.
Why Returo
Three reasons. One returns solution.
The stores we talk to usually want one of three things. Returo does all three at once.
Returns that become revenue
Gift cards with a bonus and exchanges are offered before the refund. The money stays in your store instead of going back to the card.
Customers who want to shop again
A return that goes smoothly builds trust. No hassle, no waiting, and the customer lands straight back in your store.
Less admin for your team
Labels, gift cards and exchanges run automatically in Shopify. Your team stops chasing returns and spends the time on something else.
Sustainability
Yes, fewer returns can mean we earn a little less. That's an investment in the environment we're happy to make.
How it works
How a return becomes the next order.
Every return is offered a gift card with a bonus, or an exchange, before the refund. The refund is still there, one click away, but it stops being the default.
The customer starts, your team does nothing
Order number and email. No login, no ticket, no waiting.
The gift card becomes the obvious pick
A bonus on top, an exchange beside it, the refund a click further down. Nothing is hidden, the better deal just comes first.
One tap, the money stays
The customer confirms the gift card with your bonus on top, and comes back to spend it.
The bonus
A small bonus, a whole sale kept.
Five, ten or fifteen percent on top of the gift card. A fraction of the order, instead of losing all of it.
Your cost
$6
Kept in the store
$60
Admin
Set it up once, then let it run.
Returo lives in your Shopify admin. Match your brand, choose the outcomes customers see, set the bonus, connect your carrier. After that, every return lands in one queue and mostly takes care of itself.
Know exactly what you kept.
Refunds avoided, gift cards issued, revenue retained. One dashboard, updated as returns come in.
No more label admin.
The label is generated the moment a return is approved and lands with the customer. Shopify Shipping, PostNord and Shipmondo today, more to come.
Runs inside Shopify
Native returns, gift cards and exchanges. Nothing to reconcile, and your ERP and WMS keep running as usual.
Zero support tickets
Customers finish the whole return themselves with order number and email.
A bonus that pays for itself
A few percent on the gift card keeps a sale that would have been refunded.
You decide what customers can pick
Turn exchange, gift card and refund on or off, reorder them, set which ones carry the label fee, and edit the wording per language.
Spend the bonus only where it earns
A default percentage on every gift card, plus rules per product, tag, collection, type or vendor. Zero turns it off for a scope.
Looks like your store, not an app
Brand and accent colors, your logo, your welcome copy. The preview updates as you type.
Nothing slips through
The last seven days at a glance, then every return with its status: needs attention, awaiting payment, awaiting hand-in, in transit, delivered, completed.
Your carrier, your rates
PostNord through your own agreement, Shipmondo, or a link to your prepaid label. Test mode until you are ready.
Every answer on one page
Items, reason, money, label and milestones on one page, with the customer beside it. Mark delivered or retry a payout in one click.
Exchanges
Exchanges that keep the sale.
A wrong size does not have to cost you the order. The customer swaps it in your own storefront, the difference settles either way, and it lands as a native Shopify exchange on the original order.
The right size, or something better
Same product in another size, or anything else in the catalog. Only variants in stock are offered.
Credit that gets spent, in your store
The customer lands in your store with the return credit at the bottom of every page and builds the exchange there.
The difference settles itself
A pricier pick is paid in Shopify checkout before it ships. A cheaper one comes back as a refund or a gift card.
Insights
See what returns do to your campaigns.
Connect Google Ads and Meta and see how returns affect every campaign. Our AI agent suggests what to optimize, and an AI filter tells you when a product gets too many returns.
Campaign insights with an AI agent
The Google Ads and Meta integration shows which campaigns drive sales that stick, and which mostly drive returns. The AI agent suggests what to change.
An AI filter that stops needless parcels
Returo reads the return reasons and flags a product when it stands out. The right info on the product page means fewer parcels sent for nothing, without hurting conversion.
Savings
Run your numbers.
Two inputs: returns per year and average order value. See what stays in your store, and leave your email so we can go through the numbers for your store.
Return value leaving your store today
$160,000
Estimated kept with Returo, per year
$32,000 – $56,000
An estimate where 20–35% of the return value stays in your store, not a promise. Your result depends on your bonus, catalog and customers.
Keep your
next refund.
Book a walkthrough and we'll show you how Returo works in your store. Or run your own numbers first.